Last updated: 20 August 2026
LBC Staff Hub is the official London Brookes College app for staff and enrolled students. It lets you check in and out each day, book and track annual leave, submit timesheets, and read College policy documents from your own phone or tablet.
This page explains how to get help with the app.
Contact us
Email: itsupport@londonbrookescollege.ac.uk
Telephone: 020 8202 2007
Hours: Monday to Friday, 9:00am – 5:00pm
Post: IT Support, London Brookes College, Colinhurst House, 168 Station Road, Hendon, London NW4 3SP
We aim to respond to email enquiries within one working day.
Getting started
Who can use the app
LBC Staff Hub is for London Brookes College staff and enrolled students. You need a College account to sign in; there is no public access to any College information in the app.
Creating your account and signing in
Register in the app using your College email address, then sign in with that address and the password you set. If you have any difficulty registering, contact IT Support and we will set your account up for you.
Common problems
I can’t sign in
Check that you are using your full College email address and that your password is correct. Passwords are case-sensitive. If you still cannot get in, contact IT Support and we will help.
I’ve forgotten my password
Use the password reset option on the sign-in screen. If you do not receive a reset email within a few minutes, check your junk folder, then contact IT Support.
My check-in didn’t record
Check-in requires an internet connection. If you were offline at the time, reopen the app once you have signal and try again. If the record is still missing, email IT Support with the date and approximate time and we will correct it.
My leave request hasn’t been approved
Requests go to your line manager for approval. You can see the current status in the Request Leave section. If a request has been waiting longer than you expected, speak to your manager first; contact HR if it needs chasing further.
My holiday balance looks wrong
Balances come from College HR records rather than from the app itself. If yours does not look right, contact HR so the correction can be made at source.
My timesheet won’t submit
Make sure every required field is complete and that the period you are submitting is still open. If it still will not go through, email IT Support with the period concerned and any error message you saw.
The app is slow or won’t load
Close the app fully and reopen it. Check that you are running the latest version from the App Store and that your internet connection is working. If the problem continues, contact IT Support with your device model and iOS version.
Deleting your account
You can delete your account at any time from within the app:
More → Delete account
Deletion is permanent. Your profile and the data associated with it are removed, other than records the College is required by law to keep — for example working time and payroll records. We will tell you if this applies to you.
If you cannot access the app, email itsupport@londonbrookescollege.ac.uk and we will action the request for you.
Your data and privacy
How the College collects and uses your information in this app is set out in the LBC Staff Hub privacy notice on this website.
For data protection questions, or to exercise your rights over your data, contact itsupport@londonbrookescollege.ac.uk.
Reporting a problem
When reporting a bug, it helps us if you can tell us:
- what you were trying to do
- what happened instead
- your device model and iOS version
- the app version, shown under More → About
Screenshots are welcome. Send these to itsupport@londonbrookescollege.ac.uk.
Accessibility
We want the app to be usable by everyone at the College. If you encounter anything that makes it difficult or impossible for you to use, please contact IT Support and tell us what you experienced. We will work with you to find a solution and to address the underlying issue.
London Brookes College · Colinhurst House, 168 Station Road, Hendon, London NW4 3SP · 020 8202 2007
Registered in England and Wales, company number 06683232 · Registered office: 42 The Burroughs, London NW4 4AP
